Frequently Asked Questions
Do you have a question about our services? Check our FAQs before contacting our customer service.
Do you have a question about our services? Check our FAQs before contacting our customer service.
If you have or have had an active app season ticket, carnet product or other app ticket covering any period of COVID-19 service suspension, we’ll automatically issue you with replacement tickets, as and when services resume, to make up the time services were suspended for.
For paper tickets or tickets purchased on our website please contact us with your intended new dates of travel once we’ve communicated a return to service date.
For third party tickets (tickets not purchased directly from Uber Boat by Thames Clippers or Uber) please contact your booking agent.
Please see our route map and learn more about where the Uber Boat by Thames Clippers services stop.
Our boats depart frequently from central piers. Please check our timetable before travelling.
This varies depending on the time of day and route. There is usually a 10-20 minute frequency at key London piers. Please see our timetable.
We operate our weekend timetable on Bank Holidays.
We run every day of the year apart from Christmas Day. Our Festive timetable for travel over the Christmas period is added to this page in December.
All of our prices can be found here.
Yes, you can touch in and touch out with contactless payment cards or Oyster to pay as you go on our services.
Our card readers are situated by the boarding ramps at our piers, please touch in when instructed to board.
A member of our staff must see you touch in.
The card readers support auto top-up. We do not have top up facilities at our piers.
Paying with your contactless payment card or your Oyster card does not apply to your daily maximum fare cap.
Please see the Oyster section further down this page for more information.
No, but TfL Travelcard holders get 1/3 off Standard fares.
If you have a monthly, weekly or annual Travelcard (either paper or on your Oyster Card) you can also receive 1/3 off Standard fares, this will apply automatically if the Travelcard is loaded on to the Oyster Card.
Passengers with paper Travelcards will need to purchase their tickets via self-service machine, online, ticket office or via the Uber or Uber Boat by Thames Clippers app.
Yes, tickets can be bought at the pier before travel.
You can only pay using cash at piers with ticket offices. This means that certain piers like Woolwich (Royal Arsenal), Royal Wharf, Masthouse Terrace, Greenland (Surrey Quays), Blackfriars, Millbank, and our RB6 piers are completely cashless.
We recommend that you download our ticketing app for free and activate tickets as you board. Or pay using Oyster or contactless to pay as you go.
50% off to Freedom Pass holders, 50% off for 60+ Oyster card holders, 50% off for children, 1/3 off for Travelcard holders. Please see here to check if the discount is valid on your ticket type. Note that there are no discounts on River Bus Express for events at The O2.
Carers travel for free when travelling with someone carrying a valid Disable I.D badge/card or a Disable London Freedom Pass.
Yes, Police officers who present a valid Warrant Card can travel on Uber Boat by Thames Clippers for free.
Yes. Please email us at firstname.lastname@example.org or call us on 0207 001 2200.
Yes, all tickets booked through our website are emailed.
Our Single, Return, River Roamer and Rive Bus Express tickets can either be printed or shown on a smart phone with sufficient charge. Passengers who purchase our joint tickets will need to have a printed copy of their tickets for valid travel and use for the attraction.
From time to time Uber Boat by Thames Clippers work with developers along the river on move-in offers. These offers may differ depending upon the location and developer. These vouchers are non-transferrable and Uber Boat by Thames Clippers may remove these offers at their discretion.
Yes, please see our group rate and how to book here.
All tickets bought on our website are emailed to you.
We can issue a refund for tickets purchased online and we require 72 hours’ notice before travelling in order to arrange a refund. Tickets purchased via the Thames Clippers Tickets or Uber app have a 90-day validity and will not be refunded.
Click here to view the Uber Boat by Thames Clippers refund policy and Conditions of Carriage
Royal Wharf Pier is the nearest pier to ExCeL London.
We run in all conditions apart from extreme fog.
All of our Clippers are covered and have inside seating. Most boats also have an open deck area.
We can’t predict passenger numbers, but recommend that you arrive 10 minutes before boarding and allow more time if you’re buying tickets at the pier.
Unfortunately, we are unable to predict passenger numbers as these depend on so many things, such as how the underground is running, the weather and if there are arena events on at The O2.
Please only buy your hot and cold drinks, snacks and refreshments from the kiosk on board.
Dogs are allowed on board. Please make sure they are on a lead.
We can accommodate up to 14 bicycles (depending on the type of vessel) on a first-come, first-served basis. There’s no extra charge for bringing a bicycle on board but you are not able to reserve a space.
All Clippers are fully wheelchair accessible and all piers are wheelchair accessible apart from Cadogan Pier, Wandsworth Riverside Quarter Pier and London Bridge City Pier.
Please note mobility scooter users must join Uber Boat by Thames Clippers' Mobility Scooter Recognition Scheme in advance of travel to ensure passengers' safety.
For more information about accessibility please click here
You may bring luggage on board provided it does not obstruct access to safety equipment, gangways, stairs and passageways and is not placed on seats.
You may not bring onboard any item that is more than 2 metres long, hazardous or inflammable substances
As per our conditions of carriage, we reserve the right to refuse permission for you to take any item on to a vessel.
Children up to the age of 10 must be accompanied by an adult at all times.
Yes, you can touch in and out with Oyster to pay as you go to travel on all Uber Boat by Thames Clippers River Bus services.
Touch in when instructed to board and remember to touch out to avoid paying an incorrect fare. The Oyster card must hold pay as you go credit and have sufficient pay as you go credit prior to boarding. You will save money on the Standard fare by paying with Oyster pay as you go. See our prices page for details.
Please note that our staff must see you touch in. Also, Oyster functionality is based on single trips only; if you are making a return trip then you must disembark and touch out before completing the return leg of your journey or the system will register your trip as 2 incomplete singles and you may be charged two ‘maximum fares’ instead. The Oyster pay as you go will not calculate the fare for hop-on, hop-off travel. The River Roamer ticket is best for all-day travel, this is available to purchase online, at ticket offices and on the app.
Yes, you can touch in and out with your contactless payment card to pay as you go on our services. This fare is the same as an adult Oyster fare.
Touch in when instructed to board and remember to touch out to avoid paying an incorrect fare. Please note that our staff must see you touch in.
Ensure you touch in and touch out with the same contactless payment card on the same device. If you touch in with your card and touch out with your mobile, you will be charged an incorrect fare. Note that this applies even if both card and device are linked to the same card number.
The fare cr one person using one contactless payment card.
Please be aware of card clash.
When making an interchange, for example, when travelling from Doubletree Docklands to Greenwich, you will need to touch in and out.
For the journey mentioned above, you would touch in as you board the Doubletree Docklands ferry and touch out when you reach Canary Wharf Pier. You would then need to touch in again to board the RB1 from Canary Wharf and touch out again at Greenwich pier. This will be calculated as one single journey.
River Bus journeys do not apply to customers daily maximum fare cap. Oyster pay as you go will not calculate the fare for hop-on, hop-off travel. Our River Roamer ticket is best for all day travel, this is available to purchase online at pier ticket offices and on the Uber and Uber Boat by Thames Clippers apps.
Our Oyster card readers are programmed to charge you the correct fare based on the zones you have travelled within. Should you wish to check if you have been charged a correct fare you can download a journey history from the TfL website or call the TfL helpline on 0343 222 1234.
You need to wait 24 hours before you can see your statement. You can only see this via the TfL website. Please note that you need to register your Oyster card to view your history online. If your Oyster card is unregistered please contact TfL for a journey history statement.
Unfortunately no, there is no functionality to link a season ticket to a pay as you go Oyster card. However, you can purchase a weekly or monthly season ticket via our mobile ticketing app.
If you do not have sufficient credit on your pay as you go Oyster card you will need to use another method of payment or top up your Oyster card.
You will need the minimum balance for the zone in which you touch in. Find out more.
Only one Oyster card can be used per person per journey. That means if you are travelling in a group, each person will have to use a separate Oyster card, or find another way to pay for their journey.
Yes it will, make sure to set up auto top up on the TfL website We recommend that you have at least a £10 limit set on this.
No. You can purchase an Oyster card from a tube station, a Visitor Information Centre, shop or order online/over the phone. Oyster cards can only be topped up at the tube station, some shops, online, ticket stops or at Visitor Information Centres.
See here to find your nearest top-up point.
The Oyster validators at the piers will support auto top-up. We therefore recommend this option - please ensure you have at least a £10 limit set on this to ensure you never have trouble using your Oyster card.
No, you can’t. We do not interact with any TfL services: London Underground, London Overground, DLR.
Can a Child’s Oyster card be used on touch in/out Oyster card reader and still get 50% discount?
Providing card is a Child Zip Card or Child visitor Zip Card they will receive 50% off the fare. Note that the card must hold sufficient credit to travel.
My Travelcard is linked to my Oyster card. Will I receive 1/3 off when I touch in and out?
Yes, if you have a weekly, monthly or annual Travelcard you get 1/3 off the Standard fare.
I want to use my pay as you go Oyster card to pay for a single journey on the boat. I also have a paper Travelcard – can I still get a 1/3 off when touching in/out with my Oyster card?
The discount will not be applied this way. To receive 1/3 off Travelcard discount when you have a paper Travelcard, purchase a Travelcard discounted ticket using the mobile app, from the ticket office or self-service machine at piers.
Do Freedom Pass holders get 50% off when using Oyster PAYG?
Freedom Pass holders cannot touch in or out with Oyster card readers. However, they can receive 50% off the Oyster fare by purchasing online, with the mobile app, at the self-service machine or at the ticket office.
If you have topped up online, the credit will be ready to upload to your Oyster card in 30 minutes or less. There is no longer a need to nominate a station or pier when you add credit or Travelcard products to your Oyster card online; simply touch in on the yellow reader within four days of purchase. Our piers are included in this.
Yes, alight at North Greenwich Pier for The O2. It's a short walk from the pier.
No, tickets can be purchased on the day, but we recommend pre-booking as the Eastbound service occasionally sells out.
Tickets go on sale one month in advance. Very occasionally we do not run services for certain events at The O2, such as matinée performances.
Fifteen to twenty minutes after the event finishes.
Yes, you can travel on the next sailing that has space available.
Our scheduled service runs to The O2 every 20 minutes throughout the day.
You can travel on the River Bus Express service if you are going to an event at indigO2 that fits with the timings of an event at the arena, otherwise you can travel on our RB1 service instead.